press

The Dumbest Mistake That Smart People Make

Feedback

This is my article on giving bad feedback. As leaders, parents, and friends, if we chronically give bad feedback we destroy relationships, make other people feel stupid, and stunt their growth. Following the NORMS of objectivity

 

I use what I call the “NORMS approach” to keep the feedback objective rather than subjective. Here’s how it works:

Not an interpretation. Describe the behavior, don’t interpret why someone did something.

Observable. Focus on specific behavior or outcomes that are seen or heard.